Terms & Conditions

Amendments to Terms & Conditions
Terms and Conditions could be changed at any time and without notice. Please check our website for the latest changes.

Site Use and General Terms & Conditions

By booking through this or any third-party site, the Customer consents to be lawfully bound by these terms and conditions.

All rates quoted are subject to availability and alteration. Quotes may differ depending on the website booked from.

Discounted prices are limited offers and subject to availability and may be applies to a minimum night stay.

Utilisation of the sites are confined to individuals beyond 18 years old, who can go into binding contracts.

Payment & Card Processes

Payments can also be taken 14 days in advance prior to stay.

Guests will be asked for full price of the stability on arrival the use of their savings or debit card and may be asked for verification with Latest “Chip and Pin” technology.

All instalments are non-refundable. Visitors are required to supply the credit or debit card utilised at the season of booking upon landing. It would be ideal if you guarantee you have this accessible, in some other case Check-ins might be declined.

QueenStay does not accept cheques unless previously agreed with Management.

The property reserves the right to pre-authorise credit cards used as guarantee for reservations for the worth of the primary night’s keep before arrival. The property reserves the correct to cancel reservations related to Invalid or declined credit cards.

Credit and open-end credit transactions are charged at the local currency rate, QueenStay doesn’t settle for responsibility for added prices that will be incurred.

Cancellations, No Shows and Changes

Cancellations should be made by e-mail or by call. Confirmation of cancellation can then be sent to you. If did not receive confirmation, then your cancellation might not be received.

Cancellations must be received by 2 days (48 Hours) before arrival date.

Deposits paid are non-refundable.

If a customer fails to arrive or tries to cancel inside 48 hours of their due point in time – they’re treated as a “No Show” and therefore the full quantity is charged and is non-refundable.

While amendments are not permissible with Non-refundable Rates, they’re potential with commonplace bookings depending on accessibility, if requested a minimum of 48 hours before arrival. extra prices could also be incurred if the value of accommodation on the new nights varies from the previous booking.


Whilst all affordable efforts are taken by QueenStay to confirm that bookings created beneath this Agreement are ready to proceed, we have a tendency to reserve the right to relocate any booking to accommodation of similar size and standard within the section. The client acknowledges that QueenStay settle for no liability for any loss or harm suffered by or caused to the customer as a consequence of the relocation.

In exceptional circumstances the Operator might notice it necessary to cancel your booking. If this happens the Operator will refund any total the client has paid that shall represent a full and final settlement of any liability the Operator may have to the client as a result of such cancellation.

The Operator won’t be accountable for any delay, loss, damage or expenses incurred if your booking must be altered or cancelled, if it’s unable to perform its written agreement obligations as a result of events beyond its reasonable control, which shall embrace however not be restricted to events like war, civil strife, terrorist activity, labour disputes, natural or artificial disaster, fire, flood, and adverse climate.

Identification, Security Deposits for Damage and Pre-Authorisation of Cards

Photographic identification is needed on check in. where a Non-refundable rate has been booked guests are needed to supply the credit or debit card used at the time of booking upon arrival.

Apartments Stay solely the maximum number of guests listed on the description. further guests won’t be permissible. Upon arrival, all guest names are going to be taken and confirmed once returning back to the flats at night.

The Operator reserves the right to charge a Security Deposit upon check-in.

Deposits will be charged of £50 per person for Adults and children of 16 years and above. Any Children below the age of 15 will be exempted.

Security deposits are payable via credit, debit card and cash payments.

The payment is going to be used to cover incidental items including, breakages, damage to property, additional cleaning prices due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to rules like smoking within the apartments or inflicting disturbance of alternative guests’ enjoyment of the property.

Deposits done with credit or debit card will typically take between 3-10 working days, however some banks do take longer.

Cash deposits will be paid back instantaneously on check out.

If the damage cost exceeds the value of the Security Deposit, the Customer consents to reimburse the Operator for the damage, extra cleaning expenses or different charges and consents to pay all expenses of recuperation including every single lawful expense, and different costs.

Check-in & Check-Out

Customers must follow the Operator’s standards for checking-in and checking-out. Except if generally concurred ahead of time, Apartments will normally be made accessible from 3:00 pm upon the arrival of entry.

if keys or access gate controls are to be lost or stolen or where the Customer neglects to checkout by 2:00 pm on the date of check-outs without earlier endorsement, the Customer will be at risk for the full expense of a crisis locksmith in addition to any substitution keys required for working passage doors and vehicle gates, and so on.

An expense of £50 will be charged for keys or controls not returned on the check-out date and it is agreed by the Customer that the Operator at its caution may apply this charge to the Customers credit card or deduct it from the Security Deposit.


All apartments come fully furnished and include a kitchen equipped with appliances, cutlery, plates.

Food or drinks are not provided as part of the package.

Every Apartment will come with Coffee, tea, Sugar and milk free of charge.

Only exceptionally essential toiletries are provided to the Apartment and visitors are reminded to bring their own.

All prices cited are comprehensive of cushions bed fabric and towels, TV and internet.

No items may be removed from the apartment or a charge of £30 per item will be taken from the deposit.

Damage To or Loss of Customer’s Property

Customer are responsible to care of the apartment and its contents while staying with QueenStay

The apartment and every one equipment, furniture etc. must be left clean and tidy at the end of your stay, or charges could also be applied.

Customers are reminded to lock apartments and shut all doors and windows once leaving the apartment.

Except in the case of normal wear and tear you’re accountable for any damage to the apartment or its contents throughout your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to the operator directly.

Smoking & Candle Policy
QueenStay apartment is by law non-smoking property. A charge of £50 per night will be applied within the stay if the event of smoking has occurred in the apartment.

Use of candles or any naked flames within the apartments are strictly prohibited.

Access to the Apartments by the Operator
The Management and its authorised personnel could at any time access the apartment for the aim of inspection of the apartment, and to hold out repair or maintenance work.


If not happy the customer should now notify the Operator of any complaint, and in any event no later than 12 hours once your arrival. If the Operator is found to be in breach of this assurance and cannot rectify the matter, the Operator can at its option either provide you with a replacement apartment (if reasonably practicable) or a partial refund of the price paid.

Age Policies

Guests under the age of 18 years must be supervised by a minimum of one adult per apartment. The lead guest will be liable for the conduct of the remaining guests and will be needed to provide a security deposit for the group.


All pets of any kind are prohibited and not allowed within the apartments with the exception of service dogs.